RETURN AND REFUND POLICY

At Saavriya, we want you to be happy with your purchase. If you receive a product that is eligible for return under this policy, you may request a return according to the conditions below.

1. Return Eligibility

A return request may be accepted when:

  • The product is damaged or defective upon delivery.
  • The wrong product has been delivered.
  • The product received differs materially from the product ordered.
  • The product qualifies under Saavriya's applicable return offer displayed at the time of purchase.

Products must be returned in their original, unused and unworn condition, with original packaging, tags and any accessories supplied with the product.

2. Items That May Not Be Eligible

Returns may not be accepted for products that:

  • Have been worn, washed or altered.
  • Have been damaged after delivery.
  • Are missing original tags or packaging.
  • Show signs of use, stains, perfume, makeup or other damage.
  • Have been altered or customised at the customer's request, unless the product is defective or incorrectly supplied.

3. Return Request

To request a return, contact Saavriya Customer Care:

Phone: 8930319938

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Reason for return
  • Clear photographs/videos of the product where applicable

Our team may review the request before approving the return.

4. Exchange

Where exchange is offered for a particular product, the exchange will be subject to:

  • Product availability
  • Product condition
  • Applicable return/exchange conditions

If the requested replacement is unavailable, Saavriya may offer another suitable resolution.

5. Refunds

Once an approved return has been received and inspected, the refund process will be initiated where a refund is applicable.

For prepaid orders, refunds will generally be made to the original payment method or through the payment mechanism used for the transaction.

For Cash on Delivery orders, Saavriya may request appropriate bank/payment details to process an eligible refund.

Refund processing time may vary depending on the payment provider or bank.

6. Return Shipping

Where the return is due to a defective, damaged or incorrect product, Saavriya may arrange or reimburse return shipping according to the circumstances and applicable policy.

For other eligible returns, return shipping conditions may vary.

7. Cancellation

Order cancellation may be possible only before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

8. Important Note

Saavriya reserves the right to reject return requests that do not meet the conditions of this policy.

However, nothing in this policy is intended to restrict any consumer rights available under applicable Indian law.

9. Contact Us

For returns, exchanges or refunds:

Saavriya Customer Care
Phone: 8930319938